Welcome to the Luxora Jewelz  FAQ  page! Here, we answer all your questions about our premium jewelry, customization  services, and more. Whether you’re looking for bespoke diamond designs, metal choices, or any other jewelry customization, we’ve got you covered. If you don’t find the answer you’re looking for, feel free to contact us directly.

1. What is Luxora Jewelz?

Luxora Jewelz is a premier jewelry brand and manufacturer based in the USA, specializing in high-quality, custom-made jewelry pieces. We offer a wide range of jewelry, including engagement rings, wedding bands, necklaces, bracelets, and earrings. As a manufacturer, we provide custom jewelry designs, allowing you to choose everything from the metal type to the diamond cuts and settings. Whether you’re in the USA, UK, or Europe, we’re here to help you create the perfect piece of jewelry.

2. Do you offer custom jewelry design services?

Yes! Luxora Jewelz specializes in custom jewelry design, offering complete flexibility to create jewelry that matches your unique vision. You can customize everything:

• Diamonds: Choose from various cuts, clarity, and carat weight(Labgrown – Natural – Moissanite).
• Metals: Pick from gold (yellow, white, rose), platinum, silver, and other materials.
• Settings and Styles: From classic solitaires to contemporary designs. Our team of skilled artisans and jewelers will work with you to ensure your piece is perfect.

3. What types of customization do you offer?

At Luxora Jewelz, we offer comprehensive customization options:

• Custom Diamond Rings: Whether for an engagement ring or any special occasion, we offer a variety of cuts and styles.
• Metal Choices: Select from 14K, 18K, and 24K gold, platinum, white gold, rose gold, and other metals.
• Engravings: Personalize your piece with meaningful engravings.
• Bespoke Jewelry Designs: Create completely unique designs, from necklaces to cufflinks.
• 3D Design Prototyping: Visualize your design before manufacturing with cutting-edge technology.

4. How long does it take to make a custom piece of jewelry?

The production time for custom jewelry varies depending on the complexity of the design and the materials chosen. On average:

• Custom Engagement Rings & Wedding Bands: 7 to 8 Days.
• Other Custom Jewelry: 7 to 8 Days . We always strive to deliver your custom piece as quickly as possible while ensuring the highest level of craftsmanship. For urgent orders, we may be able to offer expedited services.

5. How do I choose the right diamond for my jewelry?

When selecting a diamond for your jewelry, we recommend considering the 4 Cs:

• Cut: This affects how well the diamond sparkles.
• Clarity: The fewer imperfections, the clearer the diamond.
• Carat Weight: The size of the diamond.
• Color: Diamonds range from colorless to slightly yellow. Our experts at Luxora Jewelz can guide you through the process and help you find the perfect diamond for your piece, whether you’re in the USA, UK, or Europe.

6. What payment options do you accept?

We offer multiple secure payment options:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfers (for large orders)
• Apple Pay and Google Pay for mobile payments We ensure that all transactions are safe and secure with encrypted payment systems.

7. Do you ship internationally?

Yes, Luxora Jewelz ships to the USA, UK, and Europe, including all major countries in the EU. We offer secure international shipping with tracking and insurance, so your custom jewelry will arrive safely. Shipping fees and delivery times vary depending on the location:

• USA: 5-7 business days
• UK & Europe: 5-7 business days

8. What is your return and exchange policy?

We offer a 7- day return policy on non-customized jewelry. For custom orders, we offer exchanges or modifications within 7 days if there’s a manufacturing defect or if the piece doesn’t meet the specifications agreed upon. Customized pieces cannot be returned unless there’s a quality issue.

9. Can I upgrade my jewelry after purchasing?

Yes, you can always upgrade your jewelry with us. If you purchased a piece and wish to upgrade it (for example, a bigger diamond or a different metal), we can assist with a trade-in or modification service. Our goal is to ensure you’re completely satisfied with your Luxora Jewelz piece.

10. What if I don’t know what type of jewelry I want?

Not a problem! Our Luxora Jewelz team is available for personal consultations to help you select or design the perfect jewelry piece. We will guide you through all the options, from engagement rings to luxury gifts, and ensure you choose the right combination of metal, stone, and style.

11. Do you provide certifications for diamonds?

Yes! Every diamond purchased from Luxora Jewelz comes with a certification from a reputable gemological institute (GIA, AGS, etc.) to ensure its quality and authenticity. You will receive all the details about your diamond’s cut, clarity, carat weight, and color.

12. How can I contact Luxora Jewelz for support?

We are here to assist you! You can reach out to us through:

• Email: support@luxorajewelz.com
• Phone: +91 88665 72866
• Live Chat: Available on our website for immediate support
• Social Media: Follow us on Instagram, Facebook, and Twitter for updates and promotions.

13. Do you offer any guarantees or warranties on your jewelry?

Yes! Luxora Jewelz offers a limited lifetime warranty on all jewelry. Our warranty covers manufacturing defects in materials and craftsmanship. We also offer a repair service if your jewelry requires attention over time. Please refer to our warranty page for full details.